Knowle Park praised by CQC for compassionate and respectful staff

Knowle Park care home in Cranleigh, Surrey, has been praised in its latest CQC inspection report for its’ compassionate and respectful staff. The home was rated as providing a ‘good’ care service in all areas in the inspection and staff were seen to demonstrate best practice in their approach to care, treatment and support.

Part of the Caring Homes Group, Knowle Park provides residential, nursing and specialist dementia care for up to 46 residents; it was given a ‘good’ overall rating for providing a safe, effective, caring, responsive and well-led care service in the inspection which took place in January.

The CQC report praised Knowle Park in its overall summary, and noted that residents felt well cared for and safe. There were good daily activities and the food was nutritious and generally well received. One relative said: “Staff know what my relative can eat. If mum doesn’t want anything on the menu we can ask for some fish or an omelette and they will do it.”

The report continues adding that staff were knowledgeable about residents and their past histories. Relatives are encouraged to be involved and help residents to make choices about their care. One person said: “It’s a privilege to be at this place, a lovely place.” Another commented “Staff are lovely. They are friendly and helpful.”

To find out about people’s experience of living at the home inspectors spoke with ten residents and three relatives, sitting and engaging with them. They also observed how staff cared for people and worked together as a team, and spoke with nine staff and the registered care home manager.

Athena Stevens, Home Manager, said: “At Caring Homes we want to ensure that every home is just that – a caring home and we are all extremely happy at the praise we received from inspectors in the report following their visit to Knowle Park.

“All of our team members, residents and families work well together to support each other and it is very pleasing to see that our service has been rated as good by the CQC in every category.”

Knowle Park Nursing Home

Home Manager

Jackie Cox

Address

Knowle Lane,
Cranleigh,
Surrey,
GU6 8JL

Contact
0808 223 5518
View care home

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Coronavirus (COVID-19) Update
To Whom it may concern,

RE: A message from the CEO and Clinical Director

At Caring Homes we are following the latest Government advice and stopping visitors to all our homes, except for essential visits by healthcare professionals who will be required to adhere to strict protocols.

We understand that this may be very difficult for families but we are clear in our duty to ensure we protect the health, safety and wellbeing of our Residents and Colleagues as our top priority.

We want you to know that you can contact your loved ones through calls, emails, video and social media and we will support our Residents to view any messages you send over. We are confident that the teams in our homes are doing all they can to ensure that life remains as comfortable and sociable as possible. There will be a full programme of activities delivered by our in-house health and wellbeing teams.

We hope you will understand and support these actions and any further subsequent measures we might need to put in place.

Yours sincerely

Paul Jeffery – Chief Executive Officer

Frank Cummins – Clinical Director