Horsell Lodge staff provide care ‘from their heart’

Horsell Lodge care home in Woking, Surrey, has been praised in its latest CQC inspection report for having caring staff who are described as marvellous, knowledgeable, attentive and caring.

The home was rated as providing a ‘good’ care service in all areas in the inspection which took place in March. Staff were seen to demonstrate best practice in their approach to care, treatment and support.

A relative told inspectors: “They are very caring staff and very knowledgeable about the needs of people.” A staff member added; “Staff look after people from their heart. They care for the residents.”

Part of the Caring Homes Group, Horsell Lodge provides residential care for up to 46 residents, some of whom are living with dementia or other associated age-related illnesses.

The CQC praised the home, saying that the relationship between residents and staff was relaxed and friendly. Residents felt safe and staff felt supported and valued in their work by managers.

The choice and standard of the food was praised. During lunch time people were offered visual choices of meals to help them choose what they wanted to eat. The home also provides a pureed diet for those who might need it. A relative said; “Before my relative came here she never used to eat vegetables. Now she eats everything they give her.”

The report continues, adding that residents are encouraged to be independent and to make their own choices when possible. Residents were supported to maintain relationships with those close to them, visiting is unrestricted and families and friends always made to feel welcome.

Robyn Bennett, Home Manager, said: “At Caring Homes we want to ensure that our home is just that – a caring home and we are all extremely happy at the praise we received from inspectors and that Horsell Lodge has maintained its good overall rating.

“All members of our team were observed during the inspection and were seen to treat our residents with kindness and compassion, being knowledgeable about every individual’s needs and offering a genuinely caring service.”

To find out about people’s experience of living at Horsell Lodge the inspectors spoke with five residents, the home manager, five staff members and three relatives. Staff were observed carrying out their duties, such as helping people to move around the home and helping people with food and drink. Inspectors also reviewed a variety of documents including care plans, staff files, training information, medicine records and other policies and procedures related to the running of the home.

If you would like to find out more about life at Horsell Lodge, please contact us 0808 223 5513 or

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