Home of Compassion staff praised as kind, caring and knowledgeable

Home of Compassion care home in Thames Ditton, Surrey, has been praised in its latest CQC inspection report for “excellent, friendly, caring, happy staff”.

The home, a Grade II listed mansion which has been restored and extended to create a first class care home,  was rated as providing a ‘good’ care service in all areas in the inspection which took place in February. Staff were seen to demonstrate best practice in their approach to care, treatment and support.

Home of Compassion provides residential and nursing care for up to 78 residents, some of whom are living with dementia.

The CQC praised the home, noting that interactions between residents and staff were all full of kindness and compassion and that people were treated with dignity and respect at all times. Residents were encouraged to be independent and were involved in the running of their home.

One resident told inspectors: “They are the best I could hope for.” Another added: “They are all very caring. Before I came here I kept falling. I was covered in cuts and bruises. I haven’t fallen once since I came here.” Another added:  “Staff always ask for my approval and involve me in decisions.”

The choice and standard of the food was praised. One resident commented: “Generally speaking it is very good. In the book it says we can have anything we want for breakfast, so I have a full English every morning.

Staff receive regular training and feel well-led and supported by managers. A staff member said: “They have sponsored me to do a foundation degree in nursing. They have really supported me to do this. It’s a wonderful place. I’m very happy to continue working here.”

The report continues, saying that staff knew the residents well. Peoples’ needs were regularly reviewed and there was a good range of activities available every day. The home has built up strong links with the Thames Ditton community, with members of the public able to join in activities and use facilities at the home.

To find out about people’s experience of living at Home of Compassion inspectors spoke with nine residents, 14 staff and three managers. Inspectors spent time observing care in communal areas and in people’s rooms and spoke to staff about the experiences of those they supported. Records regarding residents and the running of the home were inspected including care and support plans, personal files, training records and records relating to medication.

Avril Jones, Home Manager, said: “At Caring Homes we want to ensure that our home is just that – a caring home and we are all extremely happy at the praise we received from inspectors in the report following their visit to Home of Compassion.

“All members of our team were observed during the inspection and were seen to treat our residents with warmth, kindness and dignity at all times. All of our team members, residents and families work well together to support each other. This was our first CQC inspection as Home of Compassion only opened last year and we are delighted to be rated as good by the CQC in every category.”

Home of Compassion

Home Manager

Avril Jones


58 High Street,
Thames Ditton,

0808 223 5406
View care home

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Coronavirus (COVID-19) Update
To Whom it may concern,

RE: A message from the CEO and Clinical Director

At Caring Homes we are following the latest Government advice and stopping visitors to all our homes, except for essential visits by healthcare professionals who will be required to adhere to strict protocols.

We understand that this may be very difficult for families but we are clear in our duty to ensure we protect the health, safety and wellbeing of our Residents and Colleagues as our top priority.

We want you to know that you can contact your loved ones through calls, emails, video and social media and we will support our Residents to view any messages you send over. We are confident that the teams in our homes are doing all they can to ensure that life remains as comfortable and sociable as possible. There will be a full programme of activities delivered by our in-house health and wellbeing teams.

We hope you will understand and support these actions and any further subsequent measures we might need to put in place.

Yours sincerely