Firtree House delight at CQC success

Staff at Firtree House care home were celebrating this week as they received top marks in their latest inspection by the Care Quality Commission (CQC).

 

Following a review of the inspection process in recent years, five areas of the business are now inspected which assess how well the service is treating people with respect, quality of care provision, safeguarding and safety, staffing and management of the service.

 

The modern St James Road property, part of the family-owned Caring Homes Group, has achieved the highest possible levels of care delivery having met the required standards in all of the above areas.

 

As part of the process, CQC inspectors spoke to residents, relatives and members of staff. The home demonstrated full compliance in all areas with special mention made of the friendly staff at the home and the good communication with residents relatives.

 

Home Manager, Jackie Cullip told us:

 

‘We are delighted that the hard work done each and every day by our team has been recognised through this positive report. We have a tightly knit staff team here and we put the Service Users at the heart of everything we do.

 

First and foremost Firtree House is our residents’ home. It is a pleasure to provide a service for so many wonderful people, but it is always nice to hear that you’re getting things right!’

 

Situated in an attractive residential area of Royal Tunbridge Wells, Firtree House has provided nursing care for up to 42 elderly people for over 50 years. The home is run by the family-owned Caring Homes Group, which was founded in 1994 by mother and son team, Helena and Paul Jeffery.

Firtree House

Home Manager

Jackie Cullip

Address

30 St James Road,
Royal Tunbridge Wells,
Kent,
TN1 2JZ

Contact
0808 223 5503
View care home

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