Our approach to care

Care assessment

Many issues need to be considered when establishing your long-term care needs, and the information required to do this is gathered through a care needs assessment. The individual’s needs and wishes are central to this assessment, and it is important to remember that the advice you receive does not have to be taken.

Typically this assessment will be carried out either by Social Services, a hospital multi-disciplinary team or in the community by members of the Primary Care Team. The source of the assessment will depend on the individual’s circumstances when the need for long-term care is identified.

Learning & development

All Caring Homes colleagues are given appropriate training and support to carry out their roles effectively. In 2014 we won an award for our dementia care, and we have a dementia training strategy that is currently being provided at all of our homes offering dementia care.

We also have learning and development programmes for Future Leaders, where our talented Home Managers are able to share ideas and best practice. Home Managers and Service Managers have development opportunities, with toolkits to support career progression.

The Caring Homes talent management programme offers a career ladder for nurses, while our healthcare assistants also have a clear job ladder to follow. Our Regional Home and Service Managers benefit from dedicated talent panel support, as well as learning and development training courses.

care-certificates

Care Quality Commission (CQC)

The Care Quality Commission (CQC) is responsible for monitoring and rating the performance of care homes across England. A CQC inspector will make an unscheduled visit to a home and gather information to rate the service. A report is then produced of the findings, shared with the provider and published online as a guide for the home, residents, families and providers.

The Care Quality Commission introduced its current inspection ratings criteria in 2013. Care homes are now rated on whether they provide a safe, effective, caring, responsive and well-led service. Ratings are measured as no rating/under appeal, inadequate, requires improvement, good or outstanding.

There are set standards for good quality of care to help families select their care provider. All Caring Homes strive to be ‘good’ or ‘outstanding’ homes. For more information about the work of the Care Quality Commission (CQC), including their published reports, visit www.cqc.org.uk.

Types of care

Residential care offers housing for those living independently who wish to reside in an environment with other people as companions and friends. Support is on hand if required, but personal care is not a constant need.

Nursing care means that qualified nurses are on hand to prescribe medication and offer support and assistance as required for individual care needs, which might be more personal in nature.

Dementia care requires further dedicated support and more specialist care. Dementia nurses are specially trained to offer this care and ensure that all care needs are met.

Residents' stories

James & Edith’s story

James and Edith had been a devoted couple for many years, raising their daughters in the family home and enjoying life together to the fullest. However, as the years went by, Edith’s health began to…

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