Moorlands

Lightwater, Surrey, GU18 5US

Tracey Jepson

Care Home Manager

At Moorlands care home in Lightwater, Surrey we provide residential and nursing care for up to 40 elderly residents in a bright and homely environment.

Our semi-rural location offers a tranquil setting within easy reach of the village’s many amenities.

  • A real home from home atmosphere
  • Excellent reputation for care
  • Friendly dedicated Care Team
  • High standards of accommodation throughout
  • Strong community links

Our commitment to care

We offer a full range of residential and nursing care support at Moorlands – including trial stays, short stay and convalescent care, as well as long-term care. We always encourage our residents to bring important personal possessions to help personalise their rooms and make the space their own.

Why choose Moorlands?

Moorlands was originally a large Edwardian family home and now provides the highest standards of residential, nursing and palliative care in an environment that retains a real home from home feel. Our residents’ bedrooms and all communal areas are finished to a very high standard.

This attention to detail is replicated in our care provision at Moorlands. We have an excellent local reputation for care and maintain strong links with our local community.

Visiting us

At Moorlands we operate an open visiting policy, where residents and loved ones may visit at the times that are most convenient for them.

Accreditation

As the Home Manager at Moorlands, I have a qualified nursing background and lead my dedicated Care Team in providing the highest standards of person-centred care.

Our home is fully registered with the Care Quality Commission, with both ISO9001/2000 and Hospitality Assured accreditation.

Care Facilities

To promote optimum health in our residents, a personalised nutrition plan is created for each individual, with specific dietary needs taken into account.
We offer reminiscence therapy to give residents an opportunity to recall and share happy memories. This is an enjoyable social activity, which can increase confidence and self esteem.
Our trusted and well-liked visiting physiotherapist is available to treat and advise our residents.
Our local, assigned GP is able to visit our site to treat and advise any of our residents.
A visiting occupational therapist ensures each resident's particular needs are met in our facility.
Residents can enjoy peace of mind, thanks to our retained, registered general nurse who provides comfort and professional advice to residents.
Residents can relax in our tidy and clean environment, without lifting a finger, thanks to our dedicated daily cleaning service team.
Our laundry is handled in-house, meaning residents do not have the hassle of washing and drying clothing and linen themselves.
Our qualified dementia team are experts in the latest developments in dementia care, identifying each resident's personal needs and creating a dedicated care plan catered to them.
Trained dementia care staff are on hand to support our residents and ensure their time with us is spent safely and positively.
We use a friendly registered mental health nurse, who residents are familiar with and trust.
We are proud to hold Hospitality Assured Accreditation, which demonstrates our commitment to outstanding service and resident care.
Our excellence in performance and efficiency is recognised through our ISO 9001 Accreditation.
Our dedicated Internal Quality Assurance Team ensure our accreditations are maintained and these high standards are reflected across the facility.
Once we have reviewed the results of the pre-admission assessment, Individual Care Plans are carefully created and a detailed approach to every resident's care is formulised.
Telephone and face to face advice is available to any resident with bladder or bowel concerns. Patients do not need to be incontinent to receive this information.
Our specialist group of activities co-ordinators make sure there are a range of mental, physical and social activities for our residents to participate in and enjoy.

Room Facilities

Residents can use en-suite facilities with added peace of mind with an emergency call point.
For sanitary reasons and convenience, residents are provided with their own personal basin.
An en-suite WC and basin is provided for the convenience of our residents.
Private bathroom and shower facilities are offered to all residents, so they don't have the inconvenience of sharing, or waiting to use the washroom.
Our fully-fitted and generously sized bathrooms ensure all residents have easy access to a toilet and washing facilities.
Our bathrooms are fitted with automatic lights, which are serviced on a regular basis.
For added safety and peace of mind, secure grab rails have been fitted in washrooms.
Electronically operated, homely and safe nursing beds are provided for the comfort of our residents.
Residents can enjoy cross ventilation, improved daylight and a range of views, thanks to our double aspect bedrooms.
Residents and guests can enjoy peace of mind in the sanctuary of our secure patio area.
Residents are able to enjoy all their favourite television shows and films, thanks to our modern television sets.
The full range of Freeview stations, including popular channels such as Challenge and Film4, can be enjoyed by all our residents.
Residents can revel in the exceptional quality of High Definition Freeview television, offering stunning colours and a much sharper image compared to standard definition.
Clean, well-maintained furniture can be provided for residents to enjoy their own fully-furnished bedroom without the hassle of sourcing and moving in appropriate furniture.
Residents are welcome to bring their own furniture to personalise their space and create their own homely environment.
Special sensors indicate when doors are opened or when movement is detected in the room. These alarms help reduce risk to vulnerable residents.
Window limiters ensure residents are safe and secure at all times, whilst still allowing fresh air into the rooms.
Residents can relax and sleep easy, knowing their rooms are fitted with reliable, professionally-fitted locks. These recommended locks are safe and appropriate for our residents.
Classic fixtures and fittings, such as traditional taps, bath plugs and light switches have been introduced to the facility to help reduce confusion.
Only non-toxic, thornless flowers and shrubs have been planted in our gardens. This reduces the risk of residents harming themselves.
Solid, easy grip door handles are provided to aid residents' navigation around their bedroom and the rest of the facility.
If necessary, our mirrors are easy to cover up. This can help reduce anxiety for our residents.

Indoor Facilities

Our simple to use nurse call system allows residents access to a qualified nurse 24 hours a day, seven days a week.
Visitors have access to their own, fully serviced toilet facilities.
Every bathroom has been designed to make it easier to use for our residents' specific needs.
Residents can enjoy the luxury of a warm shower in their own safe, assisted shower room.
A modern, spacious and regularly serviced lift is available for use to all residents and visitors.
Friendly, fully qualified nurses are on-hand throughout the day and night to assist with our residents' needs.
A special quiet lounge is available for guests and visitors to relax and unwind in, free from the distractions of televisions, radios or loud conversations.
A room where all our residents can keep up to date with their favourite soaps and take pleasure in watching shows and films with their friends.
Residents can relax with a book and a cool drink on our outdoor terrace, complete with comfortable furniture.
Light, airy and temperature controlled dining rooms make the perfect environment for our residents to enjoy their meals.
Residents have the option of eating meals in their own room, thanks to our popular and reliable room service.
Regardless of the time of day, our residents will not go hungry, thanks to our round the clock snack menu, offering healthy and filling food choices.
Our popular themed food events are a great talking point amongst our residents and add a touch of fun and variety to mealtimes.
A packed schedule of games, activities and trips means there is a social event to suit every resident's taste.
Residents are able to take pleasure in a range of entertainment options, including singers and dance troupes, from the various types of visiting entertainment.
We offer a wide range of external trips, to the seaside, shopping centres, National Trust sites and other local areas of interest.
Convenient handrails have been fitted around our centre to aid mobility.
Gently sloped floors and wide access routes make our centre wholly wheelchair accessible.
Safe, modern hoists are used by our trained staff to make activities such as getting into bed easy and comfortable for residents.
Cats and dogs are welcome in our centre, providing friendship and a special kind of therapy to our residents.
Our fire alarms, carbon monoxide alarms and sprinkler systems are serviced bi-annually by an external provider to ensure they are fully functioning and safe.
No dead ends – interest is created in the area to help avoid confusion and distress
Our experienced and trained head chef creates a huge choice of meals to suit every palate.
Our in-house laundry team ensure every resident's laundry needs are catered for, so they don't have to worry about washing clothing or bedding.
Wonky shelves, dripping taps and a host of other odd jobs can be fixed quickly and efficiently by our friendly in-house handyman.
Residents can always experience bright, airy rooms and an unobstructed view of the outside world, thanks to our visiting window cleaners.
Our gardens, patios, paths and parking areas are kept clean and weather-ready by our visiting landscape gardening team.
Residents are able to worship and practise their own religion in our facility, with the support of our visiting multi-faith clergy.
Gentle, relaxing ambient music helps maintain a calm and welcoming environment for our residents.
An independent care fee planning advisory service is available to all residents, providing unbiased information and guidance.
A range of daily newspapers are offered to our residents, so they can keep up to date with local and international news.

Outdoor Facilities

We offer a safe place for friends and family to park their car whilst visiting loved ones.
Our beautifully designed landscaped garden houses a range of plants, trees and shrubs, providing scenic surroundings for all our residents.
Our listed building is full of grandeur and steeped in history, providing a beautiful, traditional home for our residents.
The smooth contours and fresh, electric feel of an urban environment make this a place full of energy and life.
Our countryside location means we offer a natural, healthy space for our residents to unwind and relax in.
A regular and comfortable minibus service is offered to residents wanting to explore local towns and visitor centres.
Friends and family are able to visit loved ones at any time they choose. We offer 100% visiting time flexibility.

Manager's Profile

I originally qualified as a Mental Health Nurse and spent 17 years working in Forensic Nursing. I went on to become the Hospital Director of Hart’s Leap Hospital for four years, which was my first role with Caring Homes. I then became the Home Manager of our sister home in Sunningdale, Dormy House, before transferring to Moorlands in 2015.

My role is to provide effective leadership in the home, protecting the safety and rights of our residents. I’m also here to support our Care Team, making sure they have access to the training and development opportunities they need to deliver the best standards of care possible.

I enjoy striving towards making our home the best it can be, and am always pleased to seeing improvements coming together. I love getting to know residents and relatives, and building strong relationships is important to me. Ensuring our residents receive the best quality care we can provide, and being responsible for that is probably what I enjoy most about my job.

My strong leadership experience is one of the key things I bring to the home and I always do everything I can to improve engagement with residents, relatives and my Care Team.

I ran a very successful and highly regarded hospital when I first joined Caring Homes, and went on to achieve a good CQC rating shortly after I became the manager at Dormy House – these are probably my biggest career achievements so far. My biggest personal achievements include raising my son and travelling to see the world.

I have lived in the area for the past 20 years, so I am familiar with the local community and have good contacts with nearby medical professionals and organisations.

One of the best things about our area is the accessibility of both town and countryside, so we get the best of both worlds – attractive scenery within easy reach of all the great amenities available in London.

I chose to work with Caring Homes because the company has a caring approach toward the people in our homes – putting the residents first is important to me, and that’s something I share with Caring Homes.

In my spare time I like spending time with my son, watching films and eating out in restaurants. I’m also a huge fan of Take That, and have taken every opportunity to see them perform live in concert!

Tracey Jepson

Visit Moorlands

Our Address

Macdonald Road
Lightwater
Surrey
GU18 5US

Book a visit
call 0808 223 5526

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