My Mother has resided at L'Hermitage since the middle of August 2014 and I can honestly say I have never had cause to complain. I have always found the staff to be extremely helpful, and nothing is too much trouble. They take time to talk to me if I have any questions and they treat my Mother with the utmost respect. The nursing home provides nourishing food and there are many activities to engage the residents. All areas, both inside and out, are kept scrupulously clean and it's always a pleasure to visit. The surrounding area is also conductive to well-being. A real home from home.
Review relates to April 2015.
My mother has been a resident at L'Hermitage for six months. She is happy and is being looked after well, which is a relief for me and my sisters. When the weather is warmer, we can take her for a walk in the grounds, which are lovely.
This care home is very clean with a pleasant outlook overlooking a field which has cows, pheasants, rabbits etc for the patients to view. The food is very good and plentiful and the staff are superb. Very efficient and kind. The rooms are light and spacious and spotlessly clean. This is a perfect example of how care homes should be.
After a short stay in hospital, my almost 93 year old mother was admitted to L'Hermitage, not far from her home of 72 years, a huge change for her. The nursing staff were wonderful, kind and compassionate. I felt happy leaving her there when I had to return to my family in Australia. If felt like I was leaving her with her Jersey family. Sadly she only lived for another 4 months, but I know she was happy and well cared for.
My husband went to L'Hermitage for several respite breaks and was really well looked after. The staff are always helpful and cheerful and looked after my husband very well. He was very contented there and said the food was nice also. Nothing seemed too much trouble.
I am the Home Manager at L’Hermitage and Beaumont Villa care homes, leading a dedicated Care Team that provides specialist nursing and dementia care.
I have worked hard to create a friendly and warm atmosphere at both homes, and I’m passionate about ensuring that each and every resident feels very much part of the family.
A dual qualified nurse, in the care of adults and children, I also hold the Leadership & Management in Care Services Award, a nationally recognised qualification awarded for knowledge and skills in managing Care Services.
Being manager of two care homes gives me a great deal of variety in my role, and I gain real satisfaction from getting to know all of our residents and their families.
I work with a variety of stakeholders to ensure the needs of the people I care for are being met. This includes working closely with the local authority and Jersey Health Service, and striving to constantly promote excellence at L’Hermitage and Beaumont Villa.
I am extremely committed to strong leadership, and I try to champion ‘being the best’ with my Care Team, and to enthuse them to routinely ‘go the extra mile’ for the people in our care.
I’ve had a pretty varied career and have worked as a Flight Nurse in Saudi Arabia, repatriating sick and injured people from around the world, as well as working in Air Traffic Control for the RAF. More recently I have gained extensive experience of managing care homes up and down the UK.
Outside work I am a keen breeder and trainer of Newfoundland dogs; I currently have six Newfoundlands, two of which have recently qualified for Crufts. The dogs are trained in water rescue and I enjoy showing people their skills and bringing in photos for all the residents to see.