My Mother has resided at L'Hermitage since the middle of August 2014 and I can honestly say I have never had cause to complain. I have always found the staff to be extremely helpful, and nothing is too much trouble. They take time to talk to me if I have any questions and they treat my Mother with the utmost respect. The nursing home provides nourishing food and there are many activities to engage the residents. All areas, both inside and out, are kept scrupulously clean and it's always a pleasure to visit. The surrounding area is also conductive to well-being. A real home from home.
Review relates to April 2015.
I lead my professional Care Team in delivering the highest level of care and support for our residents.
My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.
I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.
I feel that the Caring Homes philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.