Horsell Lodge

Woking, Surrey, GU21 4JA

Robyn Bennett

Care Home Manager

At Horsell Lodge care home in Woking we provide residential and dementia care for up to 41 elderly residents. Horsell Lodge was rated as ‘Good’ in all areas in our most recent CQC report, and you can find out more about the ‘Good’ CQC result here.

  • The highest standards of care
  • Bespoke care plans designed to suit each resident
  • Friendly and enthusiastic Care Team
  • Excellent activities provision
  • Dedicated Activities Coordinator
  • Close links with the local community
  • Characterful home in a beautiful area

Our commitment to care

We offer a full range of residential and dementia care at Horsell Lodge – including trial stays, short stay and convalescent care, as well as long-term care. Our Care Team is committed to providing high-quality and person-centred care for all of the residents in our home.

We always encourage residents to bring important personal possessions to furnish their rooms, and to help them make the space their own.

Visiting us

We operate an open visiting policy at Horsell Lodge, where residents and loved ones may visit at the times that are most convenient for them.

Accreditation

As the Home Manager at Horsell Lodge, I have a qualified nursing background and lead my Care Team to provide the highest standards of care. I also ensure that every member of our Care Team receives the ongoing training they need to do their jobs, helping us to build on the excellent reputation we have earned for high quality care provision.

We are fully registered with the Care Quality Commission at Horsell Lodge, with both ISO 9001/2000 and Hospitality Assured accreditation.

Horsell Lodge in Surrey

Our home is a substantial Victorian/Edwardian property in a great location. A range of original features have been maintained throughout the home, including high ceilings, plaster cornicing and picture windows front and rear.

Care Facilities

To promote optimum health in our residents, a personalised nutrition plan is created for each individual, with specific dietary needs taken into account.
We offer reminiscence therapy to give residents an opportunity to recall and share happy memories. This is an enjoyable social activity, which can increase confidence and self esteem.
Our trusted and well-liked visiting physiotherapist is available to treat and advise our residents.
Our local, assigned GP is able to visit our site to treat and advise any of our residents.
Residents do not have to wait for treatment or travel to a GP's surgery, thanks to our retained GP.
Residents can enjoy peace of mind, thanks to our retained, registered general nurse who provides comfort and professional advice to residents.
The regular team of visiting nurses are able to provide guidance, support and treatment to our residents.
Residents can relax in our tidy and clean environment, without lifting a finger, thanks to our dedicated daily cleaning service team.
Our laundry is handled in-house, meaning residents do not have the hassle of washing and drying clothing and linen themselves.
Our qualified dementia team are experts in the latest developments in dementia care, identifying each resident's personal needs and creating a dedicated care plan catered to them.
Trained dementia care staff are on hand to support our residents and ensure their time with us is spent safely and positively.
We use a friendly registered mental health nurse, who residents are familiar with and trust.
We are proud to hold Hospitality Assured Accreditation, which demonstrates our commitment to outstanding service and resident care.
Our excellence in performance and efficiency is recognised through our ISO 9001 Accreditation.
Our dedicated Internal Quality Assurance Team ensure our accreditations are maintained and these high standards are reflected across the facility.
Once we have reviewed the results of the pre-admission assessment, Individual Care Plans are carefully created and a detailed approach to every resident's care is formulised.
Telephone and face to face advice is available to any resident with bladder or bowel concerns. Patients do not need to be incontinent to receive this information.
Our specialist group of activities co-ordinators make sure there are a range of mental, physical and social activities for our residents to participate in and enjoy.

Room Facilities

Residents can use en-suite facilities with added peace of mind with an emergency call point.
For sanitary reasons and convenience, residents are provided with their own personal basin.
An en-suite WC and basin is provided for the convenience of our residents.
For added safety and peace of mind, secure grab rails have been fitted in washrooms.
Electronically operated, homely and safe nursing beds are provided for the comfort of our residents.
The ultimate in luxury, our divan beds provide a good night's sleep as well as plenty of storage for residents.
Residents can enjoy cross ventilation, improved daylight and a range of views, thanks to our double aspect bedrooms.
Residents are able to enjoy all their favourite television shows and films, thanks to our modern television sets.
Clean, well-maintained furniture can be provided for residents to enjoy their own fully-furnished bedroom without the hassle of sourcing and moving in appropriate furniture.
Residents are welcome to bring their own furniture to personalise their space and create their own homely environment.
Special sensors indicate when doors are opened or when movement is detected in the room. These alarms help reduce risk to vulnerable residents.
Window limiters ensure residents are safe and secure at all times, whilst still allowing fresh air into the rooms.
Padded headboards aid residents who want to sit up in bed, read and relax in comfort.
To reduce anxiety and support patients' independent living skills, we have installed toilets which are visible from the bed.
Classic fixtures and fittings, such as traditional taps, bath plugs and light switches have been introduced to the facility to help reduce confusion.
Only non-toxic, thornless flowers and shrubs have been planted in our gardens. This reduces the risk of residents harming themselves.

Indoor Facilities

Our simple to use nurse call system allows residents access to a qualified nurse 24 hours a day, seven days a week.
Our friendly receptionist is on hand to answer any queries throughout the working week.
Our reception desk is always manned, with a knowledgeable weekend receptionist available to help.
Visitors have access to their own, fully serviced toilet facilities.
We offer full use of our modern hair salon, staffed by qualified stylists, to all residents.
Residents can enjoy the luxury of a warm shower in their own safe, assisted shower room.
Our well stocked library offers a range of fiction and non-fiction titles for our residents to enjoy.
A modern, spacious and regularly serviced lift is available for use to all residents and visitors.
A room where all our residents can keep up to date with their favourite soaps and take pleasure in watching shows and films with their friends.
Residents can relax with a book and a cool drink on our outdoor terrace, complete with comfortable furniture.
Light, airy and temperature controlled dining rooms make the perfect environment for our residents to enjoy their meals.
Residents have the option of eating meals in their own room, thanks to our popular and reliable room service.
Regardless of the time of day, our residents will not go hungry, thanks to our round the clock snack menu, offering healthy and filling food choices.
Our popular themed food events are a great talking point amongst our residents and add a touch of fun and variety to mealtimes.
A packed schedule of games, activities and trips means there is a social event to suit every resident's taste.
Residents are able to take pleasure in a range of entertainment options, including singers and dance troupes, from the various types of visiting entertainment.
We offer a wide range of external trips, to the seaside, shopping centres, National Trust sites and other local areas of interest.
We help residents create memory boxes, filled with items such as photographs or tickets, to help stimulate happy memories from the past.
Reliable, modern and quiet air conditioning units are positioned around our facility to create a comfortable environment, whatever the weather outside.
Professionally created dementia orientation signage has been positioned around our facility to assist residents' navigational requirements.
Gently sloped floors and wide access routes make our centre wholly wheelchair accessible.
Safe, modern hoists are used by our trained staff to make activities such as getting into bed easy and comfortable for residents.
Cats and dogs are welcome in our centre, providing friendship and a special kind of therapy to our residents.
Our fire alarms, carbon monoxide alarms and sprinkler systems are serviced bi-annually by an external provider to ensure they are fully functioning and safe.
No dead ends – interest is created in the area to help avoid confusion and distress
Our experienced and trained head chef creates a huge choice of meals to suit every palate.
Our in-house laundry team ensure every resident's laundry needs are catered for, so they don't have to worry about washing clothing or bedding.
Wonky shelves, dripping taps and a host of other odd jobs can be fixed quickly and efficiently by our friendly in-house handyman.
Residents can always experience bright, airy rooms and an unobstructed view of the outside world, thanks to our visiting window cleaners.
Our well-loved visiting library service allows residents to enjoy all manner of reading and audio books, free of charge.
Residents are able to worship and practise their own religion in our facility, with the support of our visiting multi-faith clergy.
Gentle, relaxing ambient music helps maintain a calm and welcoming environment for our residents.
Independent living is supported in our facility and our in-house shop caters for all our residents' needs, offering snacks, magazines and toiletries.
A range of daily newspapers are offered to our residents, so they can keep up to date with local and international news.

Outdoor Facilities

We offer a safe place for friends and family to park their car whilst visiting loved ones.
Gardening is an enjoyable activity for many of our residents, and we offer raised beds for residents to plant their own flowers and shrubs.
Our listed building is full of grandeur and steeped in history, providing a beautiful, traditional home for our residents.
The smooth contours and fresh, electric feel of an urban environment make this a place full of energy and life.
A regular and comfortable minibus service is offered to residents wanting to explore local towns and visitor centres.
Friends and family are able to visit loved ones at any time they choose. We offer 100% visiting time flexibility.

Manager's Profile

I lead my professional Care Team in delivering the highest level of care and support for our residents.

My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.

I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.

I feel that the Caring Homes philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Robyn Bennett

Visit Horsell Lodge

Our Address

Kettlewell Hill
Woking
Surrey
GU21 4JA

Book a visit
call 0808 223 5513

Driving Time

Get driving time

Nearest Care Homes

Coxhill Manor

Woking, Surrey

View care home

Dormy House

Sunningdale, Berkshire

View care home

Moorlands

Lightwater, Surrey

View care home

Kingsclear

Camberley, Surrey

View care home