Heffle Court

Heathfield, East Sussex, TN21 8DR

Debby Potter

Care Home Manager

Heffle Court nursing home in Heathfield is a purpose-built home providing specialist care for up to 39 elderly residents living with a form of dementia. We offer a range of care, from residential to nursing care, depending upon the individual needs of each resident. You can find us in the East Sussex market town of Heathfield.

  • Winner of “Best Dementia Care Home 2014”
  • Specialist dementia care
  • Excellent reputation for high quality care
  • Therapeutic environment
  • Wonderful atmosphere
  • Highly regarded by care professionals
  • Friendly dedicated Care Team
  • Rich and engaging activities

Our commitment to care

We offer a full range of specialist dementia support at Heffle Court – including trial stays, short stay and convalescent care, as well as long-term care.

Heffle Court is well equipped to provide residential and nursing support for elderly people living with different types of dementia – including Alzheimer’s disease, vascular dementia and Korsakoff’s syndrome.

Our nursing home has a truly excellent reputation amongst residents and families for the quality of care we provide, and Heffle Court is considered one of the premier care homes in Heathfield. We focus on therapeutic activities based on our residents’ life experiences, and we even have a smallholding on site – Willow Farm and teashop.

Specialist dementia care

Our dementia care provision at Heffle Court has been designed to meet the University of Stirling’s standards, which are widely acknowledged as providing the best living environment for people living with dementia. Stirling’s Dementia Services Development Centre is renowned as the world leader in this field.

By using the Stirling approach we can ensure that residents are able to move freely around their home, with bedrooms and communal areas appropriately laid out and clearly signposted to minimise confusion or disorientation.

Our Care Team never loses sight of the fact that, first and foremost, Heffle Court is our residents’ home. Our residents are always encouraged to bring important personal possessions when they join us, to help personalise their rooms.

Visiting us

Heffle Court operates an open visiting policy, where residents and loved ones may visit at convenient times.

Accreditation

As the Home Manager at Heffle Court, I have a qualified nursing background and ensure that every member of our Care Team receives the ongoing training they need to do their jobs. This enables our Team to build on the excellent reputation we have earned for high quality care provision.

Our home is fully registered with the Care Quality Commission, with both ISO9001/2000 and Hospitality Assured accreditation. We also won “Best Dementia Care Home” at the National Dementia Awards in 2014.

Care Facilities

To promote optimum health in our residents, a personalised nutrition plan is created for each individual, with specific dietary needs taken into account.
We offer reminiscence therapy to give residents an opportunity to recall and share happy memories. This is an enjoyable social activity, which can increase confidence and self esteem.
Our trusted and well-liked visiting physiotherapist is available to treat and advise our residents.
Our local, assigned GP is able to visit our site to treat and advise any of our residents.
A visiting occupational therapist ensures each resident's particular needs are met in our facility.
The regular team of visiting nurses are able to provide guidance, support and treatment to our residents.
Residents can relax in our tidy and clean environment, without lifting a finger, thanks to our dedicated daily cleaning service team.
Our laundry is handled in-house, meaning residents do not have the hassle of washing and drying clothing and linen themselves.
Our qualified dementia team are experts in the latest developments in dementia care, identifying each resident's personal needs and creating a dedicated care plan catered to them.
Trained dementia care staff are on hand to support our residents and ensure their time with us is spent safely and positively.
We are proud to hold Hospitality Assured Accreditation, which demonstrates our commitment to outstanding service and resident care.
Our excellence in performance and efficiency is recognised through our ISO 9001 Accreditation.
Our dedicated Internal Quality Assurance Team ensure our accreditations are maintained and these high standards are reflected across the facility.
Once we have reviewed the results of the pre-admission assessment, Individual Care Plans are carefully created and a detailed approach to every resident's care is formulised.
Telephone and face to face advice is available to any resident with bladder or bowel concerns. Patients do not need to be incontinent to receive this information.
Our specialist group of activities co-ordinators make sure there are a range of mental, physical and social activities for our residents to participate in and enjoy.

Room Facilities

Residents can use en-suite facilities with added peace of mind with an emergency call point.
We provide step-free, non-slip showers, which are safe and convenient for our residents.
For sanitary reasons and convenience, residents are provided with their own personal basin.
An en-suite WC and basin is provided for the convenience of our residents.
Private bathroom and shower facilities are offered to all residents, so they don't have the inconvenience of sharing, or waiting to use the washroom.
To aid the flow of traffic in our home and make moving from space to space easier, free swing doors have been fitted along corridors.
For added safety and peace of mind, secure grab rails have been fitted in washrooms.
We have fitted bright and visible contrast colour grab rails to aid residents using our bathrooms.
Electronically operated, homely and safe nursing beds are provided for the comfort of our residents.
The ultimate in luxury, our divan beds provide a good night's sleep as well as plenty of storage for residents.
Lowered cill heights mean seated residents have an unobstructed view of our outside spaces.
Residents and guests can enjoy peace of mind in the sanctuary of our secure patio area.
Residents are able to enjoy all their favourite television shows and films, thanks to our modern television sets.
Clean, well-maintained furniture can be provided for residents to enjoy their own fully-furnished bedroom without the hassle of sourcing and moving in appropriate furniture.
Residents are welcome to bring their own furniture to personalise their space and create their own homely environment.
Our facility walls are colour contrasted to ease residents' navigation around the centre.
Window limiters ensure residents are safe and secure at all times, whilst still allowing fresh air into the rooms.
Residents can relax and sleep easy, knowing their rooms are fitted with reliable, professionally-fitted locks. These recommended locks are safe and appropriate for our residents.
To reduce anxiety and support patients' independent living skills, we have installed toilets which are visible from the bed.
Classic fixtures and fittings, such as traditional taps, bath plugs and light switches have been introduced to the facility to help reduce confusion.
Only non-toxic, thornless flowers and shrubs have been planted in our gardens. This reduces the risk of residents harming themselves.
Solid, easy grip door handles are provided to aid residents' navigation around their bedroom and the rest of the facility.
If necessary, our mirrors are easy to cover up. This can help reduce anxiety for our residents.

Indoor Facilities

Our simple to use nurse call system allows residents access to a qualified nurse 24 hours a day, seven days a week.
Visitors have access to their own, fully serviced toilet facilities.
Residents and visitors can grab a bite to eat and enjoy a coffee in our relaxing on site café.
We offer full use of our modern hair salon, staffed by qualified stylists, to all residents.
Every bathroom has been designed to make it easier to use for our residents' specific needs.
Residents can enjoy the luxury of a warm shower in their own safe, assisted shower room.
A modern, spacious and regularly serviced lift is available for use to all residents and visitors.
Friendly, fully qualified nurses are on-hand throughout the day and night to assist with our residents' needs.
A special quiet lounge is available for guests and visitors to relax and unwind in, free from the distractions of televisions, radios or loud conversations.
A room where all our residents can keep up to date with their favourite soaps and take pleasure in watching shows and films with their friends.
Residents can relax with a book and a cool drink on our outdoor terrace, complete with comfortable furniture.
Light, airy and temperature controlled dining rooms make the perfect environment for our residents to enjoy their meals.
Residents have the option of eating meals in their own room, thanks to our popular and reliable room service.
Having the option of making your own cup of tea in a self serve kitchenette is a simple, but important choice we are proud to offer our residents.
Regardless of the time of day, our residents will not go hungry, thanks to our round the clock snack menu, offering healthy and filling food choices.
Our popular themed food events are a great talking point amongst our residents and add a touch of fun and variety to mealtimes.
A packed schedule of games, activities and trips means there is a social event to suit every resident's taste.
Residents are able to take pleasure in a range of entertainment options, including singers and dance troupes, from the various types of visiting entertainment.
We offer a wide range of external trips, to the seaside, shopping centres, National Trust sites and other local areas of interest.
Convenient handrails have been fitted around our centre to aid mobility.
Professionally created dementia orientation signage has been positioned around our facility to assist residents' navigational requirements.
Gently sloped floors and wide access routes make our centre wholly wheelchair accessible.
Safe, modern hoists are used by our trained staff to make activities such as getting into bed easy and comfortable for residents.
Cats and dogs are welcome in our centre, providing friendship and a special kind of therapy to our residents.
Our fire alarms, carbon monoxide alarms and sprinkler systems are serviced bi-annually by an external provider to ensure they are fully functioning and safe.
Our experienced and trained head chef creates a huge choice of meals to suit every palate.
Our in-house laundry team ensure every resident's laundry needs are catered for, so they don't have to worry about washing clothing or bedding.
Wonky shelves, dripping taps and a host of other odd jobs can be fixed quickly and efficiently by our friendly in-house handyman.
Residents can always experience bright, airy rooms and an unobstructed view of the outside world, thanks to our visiting window cleaners.
Residents are able to worship and practise their own religion in our facility, with the support of our visiting multi-faith clergy.
Gentle, relaxing ambient music helps maintain a calm and welcoming environment for our residents.
State of the art computer facilities and tablets are available for use by our residents. We also offer support to those residents needing guidance with these devices.
An independent care fee planning advisory service is available to all residents, providing unbiased information and guidance.
A range of daily newspapers are offered to our residents, so they can keep up to date with local and international news.

Outdoor Facilities

We offer a safe place for friends and family to park their car whilst visiting loved ones.
Residents are encouraged to explore our state of the art sensory garden, where they can experience the calming influence of the flowers and greenery.
Gardening is an enjoyable activity for many of our residents, and we offer raised beds for residents to plant their own flowers and shrubs.
Residents can plant and manage their own vegetables in our mature vegetable garden.
Our friendly animals in our secure smallholding offer a unique experience for animal-lovers.
We are conveniently located near a bus stop, offering easy access for visitors and residents using the local transport facilities.
Friends and family arriving by bus can enjoy the complete convenience of a bus stop on our doorstep.
Our countryside location means we offer a natural, healthy space for our residents to unwind and relax in.
A regular and comfortable minibus service is offered to residents wanting to explore local towns and visitor centres.
Residents can enjoy the tranquillity and peace of our extensive gardens, which are fully secure and regularly risk assessed.
Friends and family are able to visit loved ones at any time they choose. We offer 100% visiting time flexibility.

Manager's Profile

I’m committed to working with my team to deliver the very highest standard of care for each of the residents at Heffle Court. I’m passionate about creating an environment where our Care Team can thrive and our residents enjoy a contented and dignified life. The knowledge, skills and experience of my Team ensure that all residents can be accommodated within the home regardless of the level of care they might need. This continuity of care is reassuring for both residents and their families.

Qualifying as a Registered Nurse at the Royal London Hospital over 29 years ago, I chose to specialise in elderly care very early, and have gone on to enjoy a fulfilling career. I completed my Registered Manager’s Award in 2005. I’m proud to have achieved ‘Beacon’ status for the Gold Standards Framework in the home, which champions the very best practice in end of life care. I’m also proud that Heffle Court won “Best Dementia Care Home” at the Fifth National Dementia Care Awards in 2014 – recognising the outstanding work of our Care Team and the fantastic dementia care provided at Heffle Court.

I’m always looking to improve care provision and encourage our residents, family and Team members to come to me with ideas and suggestions, either in our regular meetings or by my open door policy. I also work very closely with professional peers to ensure high standards are maintained and built upon. I take great pride in ensuring that Heffle Court is a home for each resident, and I work hard to make sure that it is always safe and geared to caring for residents needs.

Care is not just about physical wellbeing it is about the resident as a whole person. Its also about treating the residents as individuals and making sure the Care Home truly becomes their home.

Debby Potter

Visit Heffle Court

Our Address

Station Road
Heathfield
East Sussex
TN21 8DR

Book a visit
call 0808 223 5510

Driving Time

Get driving time

Nearest Care Homes

Firtree House

Tunbridge Wells, Kent

View care home

Claydon House

Lewes, East Sussex

View care home

Southlands Place

Bexhill-on-Sea, East Sussex

View care home

Walstead Place

Haywards Heath, West Sussex

View care home