Hawkhill House

Milltimber, Aberdeen, AB13 0DQ

Mel Shearer

Care Home Manager

At Hawkhill House care home in Milltimber we provide high quality nursing and dementia care for up to 41 elderly people. Situated within one and a half acres of sheltered grounds, Hawkhill House is west of Aberdeen and conveniently situated on the city’s main bus route. Milltimber is a residential suburb of Aberdeen, beside open countryside which is within easy level walking distance.

  • Strong reputation for care
  • Friendly and dedicated Care Team
  • Excellent local community links
  • Dedicated Activities Coordinator

Our commitment to care

Hawkhill House is a home to our residents above all else, and every aspect of daily life is planned with this in mind. We strive to enable our residents to continue living full and active lives, providing personalised care and support as and when it’s required.

We carefully assess all of our prospective residents to ensure we can meet their specific care needs, with the reassurance that our highly trained colleagues have experience in providing the best possible nursing and dementia care in one location. A person-centred care plan is then developed, which sets out the tailored package of care and hospitality as agreed.

Hawkhill House

Within the home, all of the bedrooms are tastefully decorated and furnished to a high standard, each complete with en suite facilities. There are also a number of further bathrooms, which provide assisted bathing facilities for residents requiring extra support.

We welcome our residents to make their room their own with small items of furniture and other treasured possessions. Our colourful and prizewinning gardens provide peace and seclusion and many opportunities for social activities. With attractive areas at all times of the year, the gardens are a place of therapeutic relaxation for residents and visitors alike.

Accreditation

As the Home Manager at Hawkhill House, I have a qualified nursing background and ensure that every member of our Care Team receives the ongoing training they need to do their jobs. This enables our Care Team to build on the excellent reputation we have earned for high quality care provision.

As part of the highly reputable Caring Homes Group, Hawkhill House benefits from a robust approach to clinical governance. Our dedicated Care Services Team monitors and regularly inspects every home to the national standards set out by the Scottish Care Inspectorate, with whom we are fully registered.

All of our residents benefit from our wealth of expertise, experience and close relationship with our local GP’s, physiotherapist and health and social care organisations.

Care Facilities

To promote optimum health in our residents, a personalised nutrition plan is created for each individual, with specific dietary needs taken into account.
We offer reminiscence therapy to give residents an opportunity to recall and share happy memories. This is an enjoyable social activity, which can increase confidence and self esteem.
Our trusted and well-liked visiting physiotherapist is available to treat and advise our residents.
Our local, assigned GP is able to visit our site to treat and advise any of our residents.
A visiting occupational therapist ensures each resident's particular needs are met in our facility.
Residents can enjoy peace of mind, thanks to our retained, registered general nurse who provides comfort and professional advice to residents.
The regular team of visiting nurses are able to provide guidance, support and treatment to our residents.
Residents can relax in our tidy and clean environment, without lifting a finger, thanks to our dedicated daily cleaning service team.
Our laundry is handled in-house, meaning residents do not have the hassle of washing and drying clothing and linen themselves.
Our qualified dementia team are experts in the latest developments in dementia care, identifying each resident's personal needs and creating a dedicated care plan catered to them.
Trained dementia care staff are on hand to support our residents and ensure their time with us is spent safely and positively.
We use a friendly registered mental health nurse, who residents are familiar with and trust.
We are proud to hold Hospitality Assured Accreditation, which demonstrates our commitment to outstanding service and resident care.
Our excellence in performance and efficiency is recognised through our ISO 9001 Accreditation.
Our dedicated Internal Quality Assurance Team ensure our accreditations are maintained and these high standards are reflected across the facility.
Once we have reviewed the results of the pre-admission assessment, Individual Care Plans are carefully created and a detailed approach to every resident's care is formulised.
Telephone and face to face advice is available to any resident with bladder or bowel concerns. Patients do not need to be incontinent to receive this information.
Our specialist group of activities co-ordinators make sure there are a range of mental, physical and social activities for our residents to participate in and enjoy.

Room Facilities

Residents can use en-suite facilities with added peace of mind with an emergency call point.
We provide step-free, non-slip showers, which are safe and convenient for our residents.
Our modern walk-in baths ensure every resident is able to enjoy a warm soak, without relying on help or risking injury.
For sanitary reasons and convenience, residents are provided with their own personal basin.
An en-suite WC and basin is provided for the convenience of our residents.
Private bathroom and shower facilities are offered to all residents, so they don't have the inconvenience of sharing, or waiting to use the washroom.
Electronically operated, homely and safe nursing beds are provided for the comfort of our residents.
The ultimate in luxury, our divan beds provide a good night's sleep as well as plenty of storage for residents.
Residents can enjoy cross ventilation, improved daylight and a range of views, thanks to our double aspect bedrooms.
Residents and guests can enjoy peace of mind in the sanctuary of our secure patio area.
Residents are able to enjoy all their favourite television shows and films, thanks to our modern television sets.
Clean, well-maintained furniture can be provided for residents to enjoy their own fully-furnished bedroom without the hassle of sourcing and moving in appropriate furniture.
Residents are welcome to bring their own furniture to personalise their space and create their own homely environment.
Residents can take advantage of the flexibility of free WIFI in their bedrooms, for added privacy and convenience.
Special sensors indicate when doors are opened or when movement is detected in the room. These alarms help reduce risk to vulnerable residents.
Window limiters ensure residents are safe and secure at all times, whilst still allowing fresh air into the rooms.
Padded headboards aid residents who want to sit up in bed, read and relax in comfort.
Residents can relax and sleep easy, knowing their rooms are fitted with reliable, professionally-fitted locks. These recommended locks are safe and appropriate for our residents.
Classic fixtures and fittings, such as traditional taps, bath plugs and light switches have been introduced to the facility to help reduce confusion.
Only non-toxic, thornless flowers and shrubs have been planted in our gardens. This reduces the risk of residents harming themselves.

Indoor Facilities

Our simple to use nurse call system allows residents access to a qualified nurse 24 hours a day, seven days a week.
Visitors have access to their own, fully serviced toilet facilities.
We offer full use of our modern hair salon, staffed by qualified stylists, to all residents.
Residents are can keep in touch with friends and family all over the world, as well as browse the internet, thanks to our reliable broadband, offered at no extra cost.
Being able to enjoy great food is one of the simple pleasures in life. We offer a quiet, private area for residents to enjoy their meals.
An engaging activity room, where residents can take part in group activities or enjoy a game of cards or dominoes, is available for use.
Every bathroom has been designed to make it easier to use for our residents' specific needs.
Residents can enjoy the luxury of a warm shower in their own safe, assisted shower room.
Our well stocked library offers a range of fiction and non-fiction titles for our residents to enjoy.
A modern, spacious and regularly serviced lift is available for use to all residents and visitors.
Friendly, fully qualified nurses are on-hand throughout the day and night to assist with our residents' needs.
A special quiet lounge is available for guests and visitors to relax and unwind in, free from the distractions of televisions, radios or loud conversations.
A room where all our residents can keep up to date with their favourite soaps and take pleasure in watching shows and films with their friends.
A bright and airy conservatory is the perfect environment for residents to enjoy views of the garden.
Residents can relax with a book and a cool drink on our outdoor terrace, complete with comfortable furniture.
Light, airy and temperature controlled dining rooms make the perfect environment for our residents to enjoy their meals.
Residents have the option of eating meals in their own room, thanks to our popular and reliable room service.
Regardless of the time of day, our residents will not go hungry, thanks to our round the clock snack menu, offering healthy and filling food choices.
Our popular themed food events are a great talking point amongst our residents and add a touch of fun and variety to mealtimes.
A packed schedule of games, activities and trips means there is a social event to suit every resident's taste.
Residents are able to take pleasure in a range of entertainment options, including singers and dance troupes, from the various types of visiting entertainment.
We offer a wide range of external trips, to the seaside, shopping centres, National Trust sites and other local areas of interest.
We help residents create memory boxes, filled with items such as photographs or tickets, to help stimulate happy memories from the past.
To assist with hearing in difficult environments, such as a theatre or church, we offer audio induction loops to our residents who use hearing aids.
Convenient handrails have been fitted around our centre to aid mobility.
Gently sloped floors and wide access routes make our centre wholly wheelchair accessible.
Safe, modern hoists are used by our trained staff to make activities such as getting into bed easy and comfortable for residents.
Our fire alarms, carbon monoxide alarms and sprinkler systems are serviced bi-annually by an external provider to ensure they are fully functioning and safe.
No dead ends – interest is created in the area to help avoid confusion and distress
Our experienced and trained head chef creates a huge choice of meals to suit every palate.
Our in-house laundry team ensure every resident's laundry needs are catered for, so they don't have to worry about washing clothing or bedding.
Wonky shelves, dripping taps and a host of other odd jobs can be fixed quickly and efficiently by our friendly in-house handyman.
Residents can always experience bright, airy rooms and an unobstructed view of the outside world, thanks to our visiting window cleaners.
Our gardens, patios, paths and parking areas are kept clean and weather-ready by our visiting landscape gardening team.
Our well-loved visiting library service allows residents to enjoy all manner of reading and audio books, free of charge.
Gentle, relaxing ambient music helps maintain a calm and welcoming environment for our residents.
State of the art computer facilities and tablets are available for use by our residents. We also offer support to those residents needing guidance with these devices.
An independent care fee planning advisory service is available to all residents, providing unbiased information and guidance.
A range of daily newspapers are offered to our residents, so they can keep up to date with local and international news.

Outdoor Facilities

We offer a safe place for friends and family to park their car whilst visiting loved ones.
Our relaxing green spaces mean there is always somewhere to go for residents looking for peace or wanting some light exercise.
Our beautifully designed landscaped garden houses a range of plants, trees and shrubs, providing scenic surroundings for all our residents.
Residents can plant and manage their own vegetables in our mature vegetable garden.
We are conveniently located near a bus stop, offering easy access for visitors and residents using the local transport facilities.
Friends and family arriving by bus can enjoy the complete convenience of a bus stop on our doorstep.
Our listed building is full of grandeur and steeped in history, providing a beautiful, traditional home for our residents.
Our countryside location means we offer a natural, healthy space for our residents to unwind and relax in.
A regular and comfortable minibus service is offered to residents wanting to explore local towns and visitor centres.
Residents can enjoy the tranquillity and peace of our extensive gardens, which are fully secure and regularly risk assessed.
Friends and family are able to visit loved ones at any time they choose. We offer 100% visiting time flexibility.

Manager's Profile

Since qualifying as a Nurse in 1991, I’ve worked in a variety of roles – both with the NHS and around the world. In 2009 I accepted a senior nurse post and later became the deputy manager of an Acquired Brain Injury Unit, which was community based and the first of its kind in Aberdeen. In 2013 I moved into care home management, still in the Aberdeen area, and became the Home Manager at Hawkhill House in 2015.

I enjoy the challenges and the diversity of what I do – I can be dealing with many different issues on a day-to-day basis. I really like to be able to make a difference in someone’s life, and my career allows me to do this every day. I am passionate about making sure our residents are happy and comfortable, providing the support they need to maintain their independence and enhance their quality of life.

I take responsibility for the day to day running of all aspects of the home ensuring the care we provide to the residents are of high quality and are person-centred. I take a very active approach in the skills and development of my team, enabling them to achieve their best potential and deliver great care. I work very closely with senior management to ensure that the home is compliant with all regulatory requirements.

Attaining my nursing degree remains my biggest educational achievement. Completing my SVQ 4 in Leadership & Management, and going on to hold a variety of successful managerial positions as a result, have been my most significant career achievements so far. My biggest personal achievement is raising my family – I have two boys who have each now graduated from Aberdeen University, both as Chemical Engineers.

In my spare time, I enjoy going for a swim or to a spa. I also enjoy doing some home projects, like soft furnishings or re-upscaling old furniture. Since the boys have moved out of the family home, I now enjoy spending more time with my husband and our two dogs. My weekends usually consist of long walks in the countryside or having dinner out with family and friends.

I have lived in the local area for more than 10 years now and am familiar with the local community and nearby suburbs. Aberdeen has majestic landscapes and coast line with beautiful architecture and cultural gems to explore. There are lots of fantastic walks around the area and great places to visit, like castles and museums. Night life here is also really good, and there are lots of restaurants to choose from.

Mel Shearer

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Our Address

234 North Deeside Road
Milltimber
Aberdeen
AB13 0DQ

Get in touch
call 0808 223 5322

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