Having started as a Care Assistant at Firtree House over 15 years ago, and working my way up to Home Manager, I understand what makes the home tick. I firmly believe in involving residents and their families in every aspect of life at the home. This approach has ensured the large property has maintained a homely feel, as highlighted in a recent report by the Care Quality Commission.
My Care Team and I work with each resident to develop a personalised care plan, which caters for their specific needs and ensures that residents have choice and control over how their care is delivered.
I am particularly passionate about getting to know residents and their families and feel that having a good understanding of each resident’s background is essential in building a relationship of trust. I always encourage family involvement through a culture of open communication, which has resulted in the calm and friendly atmosphere experienced at Firtree House.
I live just a few miles from Firtree House and, outside work, I like to take full advantage of the rural life that the local area offers. I enjoy reading, swimming and socialising with family and friends.